Contact us

Address

Wisma Amtel, 12, Jalan Pensyarah U1/28, Hicom-Glenmarie Industrial Park, 40150 Shah Alam, Selangor, Malaysia.

Business hours

Monday-Friday (Working Days Only)
8.45am – 6.00pm

Phone & Email

Frequently asked questions

1. Where can I purchase LOKATAG?

You may purchase our products online via LAZADA or SHOPEE. If you prefer to buy it offline, you may visit any of our retailers here.

2. Can I purchase and install additional wire harness and device mounting to my spare cars? I would like to move my LOKATAG device between cars.

No you can’t.

3. Can I install LOKATAG by myself?

Yes, if you have the skills and equipment listed in the user manual. However, we would advise you to seek a professional installer if you are unsure.

4. If I install LOKATAG by myself, will it void the device warranty?

No. However if the device found has been tempered, the warranty will be void.

5. By installing LOKATAG, will my vehicle warranty be void?

Each car brand may have a different warranty policy. Please check with your car dealer.

* The device comes with a wire which is installed without cutting/tapping the original wire. Please use the supplied wire if you have any concern about vehicle original warranty.

6. I purchased my LOKATAG online. Where can I get installation service?

We will arrange the installation location and installer if you purchase the device with the installation package.

7. Transactions at toll plaza are often unsuccessful. What could be the issue?

This may be due to high infrared rejection from the windshield tint, incorrect position installed, or weak infrared antenna signals. Please contact our sales personnel for further support.

8. My device has stopped working. What should I do?

Do contact our warranty personnel or email to [email protected] for further support.

9. I just installed LOKATAG. Which toll lane should I use—RFID or Smart Tag?

LOKATAG works only with Smart Tag lanes.

10. My SD card stopped working after a short period of time. What could be the possible reason?

The SD Card may have some issues. Kindly format the SD Card and retest again. Use a High Endurance SD card, class 10 that can withstand high read/write cycle times.

11. Can I transfer my LOKATAG to another vehicle?

Yes. However there will be a cost for the removal and installation process.

12. How long does it take to process a warranty claim?

It may take up to 14 working days after the device is returned to us.